MS-QA_06-2019 rev5

MS-QA 2019 14 Companion Guidance Section D— Example QA Plan Manual 2.5.4 Standards Compliance Reports are to contain all content required by the standard associated with the test project. 2.5.4 Opinions When opinions and interpretations are included, the laboratory or field professional’s report shall document the basis upon which the opinions and interpretations have been made. Opinions and interpretations, including initials and date, shall be clearly marked as such in a test report. 2.6 ONGOING ASSESSMENTS, OVERSIGHT AND RESPONSE (MEASUREMENT) 2.6.1 Ongoing Evaluation Evaluation for achieving successful quality for both the measurement quality and the objective of health protection is an ongoing process. Ongoing evaluation allows timely response to the cause of failed quality. The cause of failed quality can include a poor process needing improvement or poor practices conducted. Evidence of failed quality can also come in the form of customer suggestions and complaints. Customer complaints are responded to immediately or in a timely manner. 2.6.3 Corrective Action Failure of quality control within the defined limits of this QA plan is to result in timely action to identify, correct and document the problem. Corrective actions are quickly communicated to staff. 2.6.2 Quality Assurance Audits and Reports The QA Officer audits operations on an ongoing basis and is responsible to convene staff meetings no less than yearly to review operational actions and results with the goal of improving existing quality procedures. Changes in procedures are written and distributed to management and affected staff. 2.6.4 Training for Quality Assurance Training plans for new staff and the plans for retraining when procedures change are regularly reviewed. Adequate training is given high priority, since the implementation of this QA plan is dependent upon the staff’s understanding of its requirements. 2.7 CORRECTION, REVIEW AND VERIFICATION OF EFFECTIVENESS Corrective actions and changes to procedures are monitored and reviewed no less than annually to verify that corrections have achieved the desired quality improvements. Quality Control of Test Reports Quality Management (Internal Audits)